We are committed to offering you high-quality handcrafted creations and impeccable customer service. However, if a product does not meet your expectations, we have implemented a simple and transparent return and refund policy.
Returns & Refunds: Our Policy
Returns
- You have 14 days from the receipt of your order to request a return.
- Items must be returned in their original condition: unworn, unwashed, and in their original packaging, with all tags intact.
- Personalized or custom-made products cannot be returned, except in the case of a manufacturing defect or an error on our part.
To initiate a return, please contact us by email at ateliercorcaroli@gmail.com , including your order number and the reason for the return. Once your request has been approved, we will provide you with instructions for returning the item.
Refunds
- Once your return has been received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, the refund will be issued using the same payment method used for the purchase, within 10 business days.
- Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect.
Exchanges
We do not offer standard exchanges. If you wish to exchange a product, we invite you to return the item in accordance with our return policy and place a new order.
Defective or Damaged Items
If you receive a defective or damaged product, please contact us immediately at [contact email], including photos and a description of the issue. We will do our best to offer a prompt solution, whether it be an exchange, a repair, or a refund.
Contact us
For any questions regarding our return and refund policy, please feel free to contact us at contacteznous@ateliercorcaroli.fr or via our online contact form.